Cesarin 'Cesar' Lantigua

IT Service Desk Specialist

Detail-oriented and technically proficient professional with a strong background in health information technology and computer software technology. Experienced in delivering user-centric technical support, developing AI-driven solutions, and managing complex IT systems in healthcare settings. Skilled in collaborating across teams to enhance user experience and maintain critical information systems.

Download Btn

Expertise

Technical Prowess
Epic
Project Management
Web design knowledge
Data analysis
Python

Education

2019 - 2022

BS in Computer Software Technology

University of Arizona Global Campus

Coursework: Project Management, Network Design and Implementation, Software Requirements & Analysis, Web design (PHP, SQL)

2015 - 2018

AAS in Computer Information Systems

Bronx Community College

Coursework: Database Management, Programming Visual Basic, Web Design, C++

certification

2024

CompTia A+ Cert

2023

Columbia University Health Information Technology Certification

Relevant Coursework:IT Implementation, Leadership, Information Architecture, Clinical Decision Support, Healthcare Interoperability, Security & Privacy, Project Management, Software Design & Analysis

Experience

2024 - current

Hartford Healthcare

IT Service Desk

Provided first-line technical support to end-users, troubleshooting and resolving issues related to Epic EMR system, Microsoft 365 applications, and mobile device MFA

Performed AD password resets and account unlocks, ensuring timely resolution of user access issues

Escalated complex technical problems to appropriate IT teams, providing detailed documentation and analysis to facilitate efficient resolution

Contributed to the improvement of the IT knowledge base by researching and updating communications and information repositories

2022 - 2024

Montefiore Medical Center

Service Desk for Human Resource Learning Management Systems

Provide comprehensive technical support for over 30k users accessing Learning Management System, resolving issues efficiently via phone and email to enhance user satisfaction

Proficient in using tools like SQL, Python (Pandas, NumPy) for data analysis, cleaning, and visualization.

Utilize SCCM Remote Control and Microsoft Teams to diagnose and troubleshoot technical problems, ensuring clear communication and delivering solutions that meet user needs

2016 - 2022

New York Presbyterian Hospital

Desk Officer

Leverage advanced technological solutions, Electronic Health Records (EHR) systems, to ensure security and confidentiality of patient information while managing a dynamic and high-pressure environment

Interests

Data Analysis

Customer Service

Networks

Programming